CAREERS

Join our growing team at SmileBay and discover your potential with us!

Available positions : ​

  • Dental Assistant

  • Front Desk Associate

  • Associate Dentist (preferably experienced in orthodontics and / or implants)

  • Customer Support Associate

  • Account Clerk

Dental Assistant

- Assist Dental Surgeon in clinical and dental procedures

- Preparing and maintaining dental instruments, supplies and equipments

- Instrument transfer

- Dental charting

- Prevention and management of dental medical emergencies

- Inventory control and management

- Instrument cleaning, sterilization/ disinfection, and re-circulation

- Dental treatment room disinfection

- Pouring impression to make stone and plaster models

- Fabricating mouth guards, temporary crowns and custom impression trays

- Fabricating orthodontic retainers and other appliances

- No working experience needed

- Candidates must possess at least a secondary school / SPM level or higher qualification

- Able to communicate in basic English

- Computer literate

- Training will be provided

Front Desk Associate

- Manage customer calls, provide timely information and schedule appointments in a highly professional, courteous, proactive and efficient manner

- Manage patient registration by providing assistance in filling the necessary forms

- Systematically arrange appointments and fill in no-shows or cancellations in a proper manner

- Manage and maintain patient records with high confidentiality

- Monitor and maintain inventory supplies for the branch, tracking and ensuring lab work received during stipulated time

- Manage daily incoming/outgoing mails and packages effectively and systematically

- Assist the team in any other administrative and ad-hoc assignments when required

- No working experience needed

- Candidates must possess at least a secondary school / SPM level or higher qualification

- Able to communicate in basic English

- Computer literate

- Training will be provided

Associate Dentist 

- Preferably experienced in orthodontics and / or implants

- Dental graduates are welcome to apply

Customer Support Associate

- Understand customer enquiries and answer accordingly via applicable channels : emails, social media chats, phone calls and texts

- Identify customer needs and provide information about treatment prices and procedures accurately

- Assist to arrange appointments to the ideal branch when required

- Systematically coordinate treatment schedules for foreign customers

- Perform all procedures accurately, including reminders, follow up calls, complains and customer satisfaction surveys

- Communicate effectively with customers in a friendly, polite and professional manner

- Demonstrate a strong customer service orientation and take responsibility to ensure high customer satisfaction

- Coordinate with front desk team in respective branches from time to time

- Candidates must possess at least secondary school / SPM / O-levels or equivalent and higher qualifications

- Able to speak and write English, Bahasa Malaysia and Chinese

- No working experience required, training will be provided

- Good communication and writing skills

- Pleasant personality and communication skills

Account Clerk

-Data entry, update, maintain proper accounting record and filling
-Assist in handling full set of account
-Knowledge in accounting software (UBS) and computer literate 
-Other task as assigned by management from time to time

You may also apply by sending your resume to smilebayrecruitment@gmail.com.